Warranty and service

1. Warranty and service Of course you recieve a warranty on all products you purchase at StrayShop. The manufacturers and importers offer these warranties. In case of a problem you can contact the manufacturer or importer directly (this is the quickest way) or report the case to StrayShop. If you want to report it to StrayShop, send a mail to service@strayshop.com and we will help you in any way we can. Please mention the order number or invoice number brand, type serial number and complaint in your e-mail. You should keep the original invoice that StrayShop sent you. Article 1 Warranty 1.1 StrayShop guarantees products to be free of construction and/or material faults in so much as this follows from these articles. 1.2 The warranty can only be invoked by the first owner of a product supplied by StrayShop. 1.3 The warranty is voided according to what is defined in articles 3.1 and 5.1. 1.4 The warranty is non-transferable. 1.5 The warranty supplied by StrayShop on the basis of these conditions does not interfere with the possibility to contact the supplier on the grounds of the normal legal ordinances of the Dutch Civil Code. Article 2 Warranty period 2.1 Products of StrayShop are guaranteed against construction and/or material faults, the exact warranty period is noted on your invoice (which servers as proof of warranty). 2.2 We do not provide warranties on parts that are prone to wear, unless construction and/or material faults are involved. Article 3 Warranty exclusions 3.1. In the following cases the warranty is voided: - If the original invoice cannot be shown, has been altered or rendered illegible. - Professional use: All products are only suitable for NON professional/business use. - If modifications have been made to the product, including repair work done without permission of the manufacturer. - Damages, breaking, wear. - Incorrect and/or careless use of the product and use of the product for other purposes than it's intended purpose. - If the product is not maintained as according to the service manual; - Technical repairs done in an in-expert way; - Parts fitted later that do not match the technical specifications of the product or that are incorrectly fitted; Article 4 Warranty-parts 4.1. During the period of warranty all parts, of which StrayShop has determined that there has been a material and/or construction fault, will be either replaced or compensated for. Any labour costs will be paid by the owner. 4.2. Costs of transport of the product to and from StrayShop will be paid for by the owner, unless the part qualifies for warranty. 4.3 If a particular part qualifies for warranty and the original is no longer available, StrayShop will provide an at least equal alternative. Article 5 Filing a claim 5.1. Claims under this warranty should be submitted for inspection. Proof of purchase should be presented at the time of submission. The claim should always be filed per e-mail including your naw data, telephone, invoice number and (if available) the serial number of the device. Article 6 Liability 6.1 A claim of warranty that is accepted by StrayShop does not imply that StrayShop accepts liability for any extra damages. The liability of StrayShop never extends beyond what is described in these terms of service. Any liability of StrayShop for additional damages is expressly excluded. Any lawful The conditions in this article are limited by any pertinent mandatory provisions of law. Return procedure for defects or incomplete shipments 1. What should I do? You report the defect or incomplete product to the support division of StrayShop. You can do so by sending an e-mail to service@strayshop.com. N.B. A number of manufacturers offer their own return service and warranty procedure, which require you to contact them directly. 2. What is the next step? After recieving your e-mail we will process your request. We try to send you an e-mail on the next working day at the latest with the return address. Then you can return the product. You should do so within 14 days. 3. What should I remember when I send something back? It is very important that you return the product complete and in the original packaging. The product should be adequately packed for transport. Unless mentioned otherwise include a print-out of the order confirmation e-mail. Also include any e-mail correspondence about returning the product. We will not process any products without these! The products should be returned to: StrayShop Tristanplaats 6, 3816SK Amersfoort Netherlands If you did not comply with the above requests, the warranty will be void. If the product was not packed securely the costs for repackaging and repairs can be put on your account. If the error is ours (incomplete product or not functioning properly) we will reimburse your shipping expenses. In other cases the costs for shipping the product to us are yours. You will be responsible for any damages or losses during transport to our facility. 4. What happens when I've returned the product? After we receive a product we will send you a confirmation of reception per e-mail. We reserve the right to have all products checked to determine whether a complaint is valid. If the complaing is determined to be invalid we will return the product to you and we will charge you for any shipping costs. 5. How long do I have to wait? It depends on the situation. There are three possible cases: 5.1. The products turn out not to function when you recieve them Products that show faults within 3 weeks of the invoice date, and for which the manufacturer has a procedure, qualify for this. This so-called "DOA-procedure" (Dead on Arrival) means that when we receive the product we determine whether the product qualifies as DOA. If it qualifies we send you a new product immediately. If the product does not qualify for DOA, we will set in motion the normal warranty procedure, as is the case when the manufacturer does not have a DOA-procedure. Attention! If you order a new product before the faulty product has been accepted as DOA you will do so at your own risk. 5.2. The products show defects within the period of warranty We use the time of delivery as the start of the manufacturer's warranty. Within this period we will pay all the expenses of the warranty procedure. Returned products will be repaired by the manufacturer. Certain faulty products will be exchanged immediately, for which we will charge nothing. The lead time is three weeks, counting from the day we receive the product. 5.3 The products show defects outside the period of warranty This procedure is for products that show defect outside the manufacturer's period of warranty, have not been purchased at our store or do not qualify for warranty because of careless use or careless packaging for transport to us. We will present all costs to you in advance through a written quotation for your approval. If you decide not to approve, we will charge you an inquiry fee of € 35,- doorberekend, possibly augmented with any costs third parties charge us. Here the lead time is also three weeks, counting from the day we receive the product from you. 2. All-in 5 year warranty & insurance !! Of course your purchase gives you the right to good use advice and free repairs during the lead time of the warranty. Still, the normal warranty period is limited and despite the fact that all our equipment complies with the most strict quality guidelines bad luck - which usually happens outside the warranty period - can not always be prevented. To help you with this problem we offer you an "EXTRA EXTENDED WARRANTY" for a small extra fee to extend the warranty period to three or even five years, depending on the product. The tailored coverage is of course heavily dependent on the type of product in question. The Euro-garantplan has the following features: No labour costs; No extra fees for replaced parts; Quick repairs by expert professionals; Extension of the ALL-IN warranty to 5 years. This includes accidents! We calculate the lowest premiums without excess and call fees (standard buy-out) The  Euro-garantplan exceeds just warranty! The Euro-garantplan also includes all in-doors damages that are not insurable through a standard extended fire and theft insurance. Some examples: • the flower vase that fell on your KTV; • your youngest son feeds the video a sandwich; • a broken display tube because of a fall or a bump during odd jobs; • the clasp of a bra or a nail or key left in a garment causes damage to the heating element in the drum and and shell of the washing machine. The €uro Garantplan of Actua does cover these "accidents"!! StrayShop can offer you the following extended warranty insurances on: • Only within the Netherlands • Tanning equipment(for non-professional use) To benefit from this Garantplan you should mention you wish to do so when you order. The charges for the insurance will be included on your invoice. You will then need to sign a certificate when you receive the order. You will receive it in the mail. Click here for the terms and conditions of the Actua Garantplan You can also download the terms and conditions in PDF format All in all: the €uro Garantplan provides 5 years extended warranty so you can enjoy your household appliances care free. "What costst are covered in the €uro Garantplan?" We can be clear about this: there is no excess and you don't have to pay for any call fees, labour or parts. When you, despite the advantages, do not want to use the manufacturer's service, you are free to select another recognized mechanic. You will not have to lug your equipment around, we will repair it at your home. "How much is it?" This depends on the risc class of the particular product. You wil not have to figure this out yourself, you can see it when you put a device on your trolley. In the overview you see "extended warranty", which lists the amount. By checking the checkbox behind it you can purchase the warranty. After delivering the equipment the insurance policy will be sent to you within 30 days of delivery by Actua Assurantiën B.V. "What should I do when something breaks?" When you find a defect on an insured product within the extended warranty period of five years, we advise you to take the following steps: Withing manufacturer's warranty: Report the defect to the manufacturer or StrayShop No manufacturer's warranty: Download the accident report of Actua Assurantiën You discuss with Actua how the repairs will be done When the technician has repaired your product you pay him (not necessary when the manufacturer's warranty is still valid) Make copies for your own administration Send the completely filled out form with the invoice of the repairs to: Actua Assurantiën B.V. afd. Schade Postbus 849 3000 AV Rotterdam Tel.: 010 - 44 77 150 Fax: 010 - 44 71 393 The expenses will be transferred to your bank account within 10 working days by Actua Assurantiën.