Returns

Law buying on distance Since 1 February 2001 has been the new law have bought on distance effective. Consumers (therefore customers not business) have with that a stronger legal position if it concerns buy for example by means of Internet. An agreement on distance such as the law which defines is purchase where the consumer and the salesman have not seen each other at that purchase. Cool down period Consumers are entitled to a cooling period of 7 working days after supply of the product. They can return a product within that period, undamaged and in the original packaging. With some products the packing may not be opened at all, see down under by "What CAN returned and CAN NOT returned" Procedure Your request by email sent to service@strayshop.com by mentioning your order number.We will mail you the return form, this has to be used for the returning product. Shipping costs of returns are totally for the customer. If the customer applied to previous conditions , the pay back will be handled by StrayShop within 7 days. What CAN returned and CAN NOT returned For some products the cooling period does not apply when sealing has been broken Think of prepaid products from cell phones, CD's, DVD's, software, books, erotic items, pharmaceutical products and mattresses. A service with which has started with approval of the consumer, OP=OP discounts, products with installation and other services are not covered by the the cooling down period.